The Internet
can be a shopper's paradise, as long as you know how to shop safely and avoid hidden fees.
Here are some tips to make sure your online shopping experience is a positive one.
Make sure the website is reputable.
If you're shopping on a new site that you've never done business with before and it isn't
a brand name you recognize, take the time to do a little homework before you share any
sensitive personal information.
Look around the
site to see if there's a third-party seal of approval posted from a trusted source like
the Better Business Bureau Online, or Trust-E. Membership in these organizations means the
web site has agreed to be held to strict standards in how they handle personal
information, as well as customer complaints.
Opinion
sites, like BizRate.com or Epinions.com, may have information about the site listed along
with customer reviews. You can also enter the name of the web site or business into your
favorite search engine to see what comes up. If someone has had a bad experience with the
site, it may be mentioned in a user forum or consumer information site.
Only shop at
sites that use secure technology.
When information is passed between your computer and the shopping site's server, it should
be encrypted. If a shopping site's server uses encryption technology, your data will be
scrambled into something like 'secret code' and then unscrambled when it reaches the
shopping site's server, to prevent unscrupulous hackers from capturing the information
during transmission.
When a shopping site asks you
for any kind of personal data, there are two things to look for to know that it's using
encryption technology:
- An icon of a small locked padlock will appear in the bottom right of your monitor's
screen.
- The URL of the web page should begin with "https:", which
also indicates that it's a secure web page.
Know what your shipping costs will be before you check out.
A reputable site will make their shipping costs easy to find, before you check out. Take
the time to look for this information, to avoid any unpleasant surprises. Data collected
from surveys of online shopping experiences consistently show that the one thing online
shoppers dislike above all is shipping charges. While it's unavoidable that you have to
absorb the cost of shipping one way or another, smart retailers will try to keep these
costs to a minimum. Sometimes they'll do this creatively by offering you incentives to
purchase more, to help offset their costs for discounted shipping charges.
And while reputable sites will have a liberal return policy in the event you're not happy
with your merchandise, be aware that in most cases you won't be reimbursed for the
shipping charges to return the item.
Make sure you understand the return policy.
Never purchase anything from a web site without reading the fine print - particularly the
fine print about its return policy. Good retail sites will allow you to return items
you're not completely happy with, but sometimes there are stipulations that you should be
aware of before you order.
Is there a restocking fee? This charge can be anywhere from 5%-20% of an item's purchase
price, and is meant to discourage customers from returning merchandise. Also make sure you
know how much time you have to return an item in order to receive a refund. Some companies
seem to allow an almost unlimited return window, but in some cases it can be as little as
one week after you receive your order. You may still be able to return an item after this
period, but will only receive a store credit instead of a full refund.
Shop with confidence.
Online retail sales in the U.S. amounted to $65B in 2004, and predictions for 2008 expect
that figure to rise to $117B. An unbelievable variety of merchandise is already available
on the Internet, and as time goes on the choices will be even greater. But to take
advantage of this shopping paradise, consumers still need to be savvy shoppers. Shop
securely and read the fine print, and then enjoy the savings and convenience of online
shopping!
